To ensure a smooth and efficient support and consultation process, please follow these guidelines:

• 1. Contacting Support
  • 1.1
    If you encounter any technical issues or have general inquiries about our platform, please contact our support team via email at draftekagajpatra@gmail.com or call our helpline at +977-9705055077.
  • 1.2
    Provide detailed information about the problem you are facing, including error messages, steps to reproduce the issue, and the date and time of occurrence. This will help our team in diagnosing and resolving the problem promptly.
• 2. Response Time
  • 2.1
    Our support team will respond to your inquiry within 3 business days. We strive to address urgent issues as quickly as possible and appreciate your patience in non-urgent cases.
• 3. Consultation Requests
  • 3.1
    If you require expert advice on legal or financial matters, you can request a consultation session by filling out the consultation request form on our website.
  • 3.2
    Please provide specific details about the topics you wish to discuss during the consultation so that our consultants can adequately prepare for the session.
• 4. Preparing for Consultation
  • 4.1
    Before the consultation session, familiarize yourself with any relevant documents or information related to your query. This will ensure a more productive and comprehensive discussion.
  • 4.2
    If you have any specific questions or concerns, list them in advance to ensure that all your queries are addressed during the consultation.
• 5. Rescheduling or Cancellation
  • 5.1
    If you need to reschedule or cancel your consultation session, please notify us at least 12 hours in advance. This allows us to accommodate other users and optimize our consultants' schedules.
  • 5.2
    In case of unforeseen circumstances, we understand that emergencies may arise. If you encounter such situations, please inform us as soon as possible.
• 6. Professional Conduct
  • 6.1
    During support interactions and consultation sessions, we expect all users to maintain a respectful and professional demeanor.
  • 6.2
    Any abusive or inappropriate behavior towards our support representatives or consultants will not be tolerated and may result in termination of services.
• 7. Feedback and Testimonials
  • 7.1
    We highly value your feedback and testimonials about your experience with our support and consultation services.
  • 7.2
    Your feedback helps us continuously improve our services and allows others to make informed decisions when seeking support or consultation.
• 8. Confidentiality
  • 8.1
    We respect the confidentiality of all support inquiries and consultation discussions.
  • 8.2
    Any personal and sensitive information shared during these interactions will be treated with the utmost confidentiality and in accordance with our Privacy Policy.

Thank you for choosing Ekagajpatra for your support and consultation needs.

Following these guidelines will help us serve you better and ensure a positive and rewarding experience with our platform. We are committed to your success and are always here to assist you.